ALASKA: Claims Hard Launch July 1, 2023 – for Home Health Providers

Therap is eager and available to support each Alaska provider with their EVV process for required services.

Providers should have seen recent reminders from the State of Alaska that Home Health Services requiring EVV are about to go to Hard Launch on July 1, 2023.

This means that after this date, the claims submitted for payment to Alaska MMIS (Medicaid Billing) will be compared to EVV data in the Therap Aggregator prior to issuing payment. This also means if there is not matching EVV data found the claim will be denied.

We want to help you get paid for eligible Home Health Services provided. We have been reviewing some basic quality assurance processes you can do in the Aggregator, as well as in your Therap or 3rd party EVV system. If you have questions about something specific you are finding please let us know, and we will be happy to assist. Finding set up or entry mistakes prior to hard launch will ensure that your service payments are not unnecessarily delayed by these corrections.

Some of the critical data to ensure EVV matches to claim include:

  • Service Code and Modifiers
  • The number of units of service documented in the Aggregator matches or exceeds the number of units in your claim.
  • Individual/ Member ID
  • Staff ID

Prior to July 1, 2023 please use the following resources to request help:

Sign up and participate in the live discussion and updates of the Alaska Townhall, including the upcoming Townhall on June 21, 2023, which is the last one before the Hard Launch.

Alaska EVV Required Service Providers:

Self-Help: Therap EVV Overview for Alaska

Email to: AKsupport@therapservices.net

Email to: DHSSEVV@alaska.gov

Additional for Therap Provider EVV System Users in Alaska:

  • Scheduling/EVV Quality Assurance and Reporting. This includes a lot of helpful information on monitoring the schedule and visits.
  • Live Help: Bottom of Therap Dashboard Page
  • Issue Tracking: top right in Therap system

After July 1, 2023 we recommend using the State of Alaska EVV Team as primary to request help when it is regarding a claim denial issue

Email to: DHSSEVV@alaksa.gov

The State of Alaska EVV Specialists will be able to assist you identify what is the root cause of your claims denials (claims can be denied for many reasons, including ones not related to EVV data). They will assist you to connect the best support resources based on your unique situation.